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Email SupportRemote
Email Support Executive
Work Type: Part-Time, Full-TimeLocation: Remote (India)
Role Overview
Handle customer email inquiries and support tickets for clients. Focus on clear, error-free written communication and timely ticket resolution.
Key Responsibilities
- Read, categorize, and answer incoming customer emails following brand guidelines.
- Use response templates accurately while personalizing answers when necessary.
- Ensure response SLA limits are met for pending tickets.
- Keep log entries updated for recurring customer complaints.
Requirements & Qualifications
- Strong written English grammar and polite tone.
- Laptop or computer with internet.
- Age 18 years or above.
- Good comprehension skills and familiar with email tools (Gmail/Outlook).
How to Apply for this Role
Click the "Apply for This Role" button below to fill out our online form. Be prepared to provide your contact info, location, device details, and language fluency.
Application is free. FreelanceWalla never asks for registration fees.
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